All information provided is kept strictly confidential.
Your trust is our primary concern and how we have built our business. With that in mind all information provided is placed over a secure encrypted Internet connection. A security certificate has been issued to verify the complete security of all information you provide.
Your information is even more secure than when you go into a store and use your credit card. How's that for being protective of you and ourselves as well.
OUR SHIPPING POLICY
It is our intention to get your order in your hands as soon as possible. The majority of the time your order will be shipped the same day and you should receive it within 2-4 days.
We do need a 2-5 week delivery time frame because occasionally items do become Backordered due to high demand. Unless delivery time frame is noted differently in the product order section this is our policy. Rest assured, we will do everything we can to ensure your complete satisfaction with our shipping process.
OUR RETURN POLICY
Your Satisfaction is Guaranteed. Our best customers are return customers and folks you refer to us. With that in mind, if for any reason you are dissatisfied with our product, simply e-mail us within 15 days of purchase date with your product return request. We will promptly process your request and refund your money (less shipping & handling charges) via a refund check mailed to you or payment back via paypal. To keep prices low and prevent fraudulent Internet usage we have initiated the following policies. There will be a 20% restocking fee on all returned items or a 40% restocking fee on opened items. No returns will be accepted for used items. It must be returned (postmarked) within two days of your e-mail notification. Please include your name, phone, order number, and reason for return. We will happily refund your money upon receipt.
1075 22nd St. NE
Owatonna, MN 55060
Phone: (507) 722-1504
If you have questions please call us at (507) 722-1504
or E-mail: [email protected]
ARCTIC ARMOR RETURN POLICY
All Arctic Armor products that we sell are factory fresh merchandise, all first quality goods with manufacturer's labels and tags. We DO NOT sell seconds or irregulars. Returns are totally at Arctic Armors discretion. All returned items require a "Return Authorization Number". To obtain this number, call Innovative Designs (412-799-0350). Items must be returned in new condition with all manufacturers tags. If garments are returned in less than new condition, a 15% restocking fee will be deducted at Innovative Design's discretion. Items must be boxed and sent pre-paid freight: They will not accept COD return deliveries. Shipping charge is not refundable. All returns must take place within 15 days of receipt of items.